The water main on North Street near #44 broke earlier today.  The repair crew is on the way but it will take several hours before water service is restored.  Customers on North Street, Kent Road, Walker Road, Boardman Lane and Robert Road are currently without water.

Update: The repair is complete and water is back on but it took a lot of flushing before the hydrants cleared.  Please let your cold water run until it clears before using any hot water.

The water main on Ipswich Road between Route 1 and Brookside broke at 5 PM today.  Water pressure in the surrounding area was reduced due to the size of the break.  Water pressure should be restored for all customers with the exception of those on Ipswich Road (between Route 1 and Winsor Lane) and Canterbury Hill.  A crew is on scene and the repair will begin once the gas lines are marked out.

Do not drink the discolored water (Manganese Advisory) and do not use any hot water until the cold water clears.

The water main on Ross Road near #13 broke at 11:30 PM.  Water service in the area will remain off for the duration of the repair.  Ross Road from William to River will be closed to through traffic.

Do not drink the discolored water (Manganese Advisory) and do not use any hot water until the cold water clears.


The Water Department bills for water usage and other fees based on rates set by the Board of Water Commissioners. A rate hearing is usually held in the spring and is advertised in local papers. Click here for a listing of our current rates and charges. The revenue generated funds the Department's activities and capital improvements. We operate on an enterprise accounting system that keeps our funds completely separate from other Town departments.

Welcome to our cross connection section. These connections are a specific class of connections to the distribution system that pose or could pose a health risk. Some of the more common cross connections in Topsfield include:

  • Filling a swimming pool with a garden hose while the end of the hose is below the flood rim of the pool.
  • Certain types of fire suppression systems.
  • Chemical mixing tanks.
  • Certain types of heating, ventilation and cooling systems.

Cross connections are pathways that could introduce contamination to the water distribution system under certain hydraulic conditions. We are required by the Massachusetts Department of Environmental Protection to run a Cross Connection Control Program to make sure these connections are properly protected by a backflow prevention device or eliminated. Some devices require annual or semi-annual testing based on the degree of hazard and we are required to make sure tests are done according to MassDEP's schedule.

Hydrants are flushed twice a year.  The spring flushing program typically begins in April and the fall program begins in October.  Each round takes approximately five weeks.

The Water Management Act gives the Massachusetts Department of Environmental Protection the authority to regulate ground water and surface water withdrawals in excess of 0.100 million gallons per day (MGD). The Water Management Act was enacted during the 1980's and there were quite a few water suppliers that fell under the new regulations. The regulations created what is refered to as a "registration" volume which is the amount of water historically withdrawn by the supplier at the time DEP's regulation took affect. Some suppliers have filed for water management permits to allow withdrawals in excess of the registration volume. The Town of Topsfield currently has a registration volume of 0.430 MGD and a permitted volume of 0.170 MGD.

This portion of the website contains information concerning manganese contamination of our source water.

This section contains information about the Water Department finances.

This section of the site contains information about the Water Department Budget.  Descriptions of various sections and actual budgets will be posted.

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Hydrant Flushing Completed

Hydrant flushing was completed on June 4th.  The next round will start in October 2019.

Pay your water bill online

81009 83017 0Please visit the Unibank site to pay your water or tax bills online.


Water Department

279 Boston Street

Topsfield, MA 01983


978.887.1543 (Fax)

911 -  After Hours Emergency

Hours: Monday-Friday 7 AM to 3:30 PM

Highway Department

279 Boston Street

Topsfield, MA 01983


978.887.1543 (Fax)

Hours: Monday-Friday 7 AM to 3 PM