General Information:

The Water Department bills for water usage and other fees based on rates set by the Board of Water Commissioners. A rate hearing is usually held in the spring and is advertised in local papers. Click here for a listing of our current rates and charges. The revenue generated funds the Department's activities and capital improvments. We operate on an enterprise accounting system that keeps our funds completely separate from other Town departments.

If you own a single family residential home and would like to know how your water bill compares with the rest of our residential customers then click here to view a histogram of 2006 water billing records.

Billing Schedule:

Beginning in July 2008, we will bill the majority of our customers on a quarterly basis. Instead of billing all of our customers at once we will bill one third of our customers each month. Each quarter contains 3 billing cycles. Cycle #1 customers will be billed in January, April, July and October. Cycle #2 customers will be billed in February, May, August and November. Cycle #3 customers will be billed in March, June, September and December. Please view the cycle map to see when you will receive your water bill.

 

Policies:

Click here for a description of our billing and collection policies.

Billing Disputes:

If you feel you were billed incorrectly and would like to disupte your bill then click here for a description of our resolution process.